Refund policy

Returns & Refunds

Due to the nature of our products, all coffee sales are final and we do not accept returns on opened or consumable items.

However, your satisfaction matters to us. If your order arrives damaged, incorrect, or if you experience an issue, please contact us within 7 days of delivery and we will make it right.

We may offer a replacement or refund depending on the situation.

Please email us at velvetpourco@outlook.com with your order number and details.