Get in Touch

Whether you have a question about your order, need help choosing the perfect blend, or simply want to share a brewing tip — we're here for it. Reach out and a member of the Velvet Pour Co. team will be in touch.

How Can We Help?

Select a topic below that best matches your question so we can point you in the right direction:

• 📦 Orders & Shipping — Track your order, report a missing package, or ask about delivery timelines.
• 🔁 Subscriptions — Manage, pause, or cancel your subscription; update frequency or address.
• ☕ Brewing & Preparation — Get guidance on brew ratios, water temperature, and equipment recommendations.
• 🍵 Product Questions — Ask about ingredients, sourcing, sampler contents, or flavour profiles.
• 🎁 Gift Orders & Bulk Purchases — Need a corporate gift or a larger quantity? Let's talk.

Send Us a Message

Fill out the form below and we'll get back to you as soon as possible.

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Response Times

• General inquiries: [e.g., within 1–2 business days]
• Order issues: [e.g., within 24 hours on business days]
• Subscription changes: [e.g., within 1 business day]
• Business hours: [e.g., Monday – Friday, 9 AM – 5 PM MT]

Looking for quick answers? Visit our FAQ page — we may have already covered your question.